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Enrollment and ApplicationGeneral FAQ

I was asked to scan my ID, why?

While you were signing up for a Lowe’s PreLoad account, you may have been asked to scan a photo copy of a government issued ID. There are a few reasons why this may have occurred:

  1. Information was omitted
  2. Information has been mistyped
  3. Information has been falsified
  4. Additional information is required by federal law for CIP (Customer Identification Program)

If you receive a test message asking you for more information. Follow the prompts to send a picture of an unexpired government issued ID with your photograph (front and back) via your mobile device. You may submit:

  1. Driver’s License (U.S. state or foreign)
  2. Passport (U.S. or foreign)
  3. U.S. state-issued ID card
  4. U.S. military ID card
  5. Native American tribal ID card
  6. Mexican Consular ID card
  7. Alien ID, such as a green card or work Visa
  8. Any other valid, unexpired government issued ID card bearing a photograph or other biometric identifier

Please note:  The link to upload your ID expires in less than 48 hours.  Be sure to submit your ID scan as soon as possible to avoid a delay in your account approval.

If you have questions, you can connect with our Support Team by calling 1-866-596-0611 or emailing support@preloadplus.com. Our customer support line is open 24/7 to assist you with your account needs.

¹ This optional offer is not a Pathward product or service nor does Pathward endorse this offer.
² Standard text message and data rates, fees, and charges may apply.
Copyright © 2021 Prepaid Technologies, Inc. All rights reserved. The Prepaid Technologies Mastercard® Prepaid Card is issued by Pathward, N.A., Member FDIC pursuant to a license by Mastercard International Incorporated. The card may be used everywhere Debit Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated.
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Important information for opening a card account: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires all financial institutions and their third parties to obtain, verify, and record information that identifies each person who opens a card account. What this means for you: When you open a card account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.
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